Frequently Asked Questions

FAQ's

Yes. Please confirm your appointment through Twistle or by phone at least 24 hours prior to your scheduled appointment time.
We prefer to schedule our appointments to better assist you and your child during your time in our office.
Yes. Once a release of medical records form is signed by you, it will allow the other pediatric office(s) to send your child’s medical records to Journey Pediatrics. You can sign a medical release form through our office.

You can fill out a medical release form from either the previous doctor’s office or at Journey Pediatrics. Once the medical release form is signed, the records will be released and sent over to our office.

Medical Release Form

We accept all New Mexico Medicaid Plans and most commercial insurance plans. Some of the main insurance companies that we accept:

  • Presbyterian Health Plan—we are contracted with all plans except the Engage and Connected Care policies.
  • Blue Cross and Blue Shield—we are contracted with all plans except some UNM policies.
  • United Health Care
  • Molina
  • Tricare
  • Cigna
  • Aetna
  • GEHA
  • UMR
  • Western Sky Community Care
  • AM Better
  • NM Medicaid

 

If you have any questions if we accept your insurance, please call us at 505-883-9570.

Please click here to download Journey Pediatrics’ financial policy.

We will make every effort to assist you and take care of your child in an appropriate and timely manner.  We understand that unforeseen events may happen which may cause tardiness to an appointment.  If this occurs please let us know and we will seek to accommodate you as best as we can.  Accommodating you may involve seeing your child later that same day or rescheduling to a different day.

We would love to see your baby 1-3 days after being discharged from the hospital.  The journey then continues at the following intervals:

  • 2 Week
  • 2 Months
  • 4 Months
  • 6 Months
  • 9 Months
  • 12 Months
  • 15 Months
  • 18 Months
  • 2 Years
  • 2.5 Years
  • 3 Years
  • 4 Years
  • Then once a year until the patient turns 18.

We would love to see your child until he or she either turns 18 years old or graduates from high school.

 

Frequently Asked Questions

Aging out of Pediatric healthcare

High school graduates who plan to attend college will likely need to have health insurance, shot records, and medical records.  Plan ahead, to facilitate the process of gathering all information needed to attend college.  There will be a delay in processing your medical records if you wait until the last minute to gather documents for college. 
Consider talking to your parents/guardian or a health insurance agent. You may be able to get added or stay covered under a parents’ health insurance plan until you turn 26. If you are employed, your employer may offer health insurance.

When you have graduated from high school you have aged out of pediatric healthcare. That means that since you are an adult, Journey Pediatrics can no longer be your health care provider. This is a bitter sweet thing for us as we have enjoyed taking care of you all these years! As you transition to adult medicine, please ask your parent/guardian to help you gather this helpful information.

  • Your past medical history – what conditions do you have if any?
  • The names of all medications you take, dosage & frequency of administration
  • Allergies to medications or foods
  • Record of your immunizations (vaccinations)
  • Specialists – you may need to transfer to adult specialists. Ask your pediatric specialist for recommendations.

Journey Pediatrics would be happy to provide you with a digital copy of your medical records.

We need A GOOD…

  • Address – your current address
  • Phone number – home number (if available) & a mobile number
    • If you only have a cell number as your home number, we will need a 2nd phone number as cell number tends to change after a time, especially when changing cell phone services.
  • Email Address

Journey Well.

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