Frequently Asked Questions

FAQ's

On occasion, one appointment can meet the requirements for a well child exam and an office visit. If your well child exam includes consultation or treatment for a specific condition, your provider is legally required to report additional medical services on your bill. Combining a well child exam and an office visit will save you time by eliminating an extra appointment but your insurance may apply an additional co-pay, co-insurance or deductible for that visit.

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Journey Pediatrics _ Understanding your child’s well visit exam

Yes. Please confirm your appointment through reminder text, portal email or by phone at least 24 hours prior to your scheduled appointment time.

We prefer to schedule our appointments to better assist you and your child during your time in our office.

Yes. Once a release of medical records form is signed by you, it will allow the other pediatric office(s) to send your child’s medical records to Journey Pediatrics. You can sign a medical release form through our office.

You can fill out a medical release form from either the previous doctor’s office or at Journey Pediatrics. Once the medical release form is signed, the records will be released and sent over to our office.

Medical Release Form

We accept all New Mexico Medicaid Plans and most commercial insurance plans. Some of the main insurance companies that we accept:

  • Presbyterian Health Plan—we are contracted with all plans except the Engage and Connected Care policies.
  • Blue Cross and Blue Shield—we are contracted with all plans except some UNM policies.
  • United Health Care
  • Molina
  • Tricare
  • Cigna
  • Aetna
  • GEHA
  • UMR
  • Western Sky Community Care
  • AM Better
  • NM Medicaid

If you have any questions if we accept your insurance, please call us at 505-883-9570.

Please click here to download Journey Pediatrics’ financial policy.

We will make every effort to assist you and take care of your child in an appropriate and timely manner.  We understand that unforeseen events may happen which may cause tardiness to an appointment.  If this occurs please let us know and we will seek to accommodate you as best as we can.  Accommodating you may involve seeing your child later that same day or rescheduling to a different day.

We would love to see your baby 1-3 days after being discharged from the hospital.  The journey then continues at the following intervals:

  • 2 Week
  • 2 Months
  • 4 Months
  • 6 Months
  • 9 Months
  • 12 Months
  • 15 Months
  • 18 Months
  • 2 Years
  • 2.5 Years
  • 3 Years
  • 4 Years
  • Then once a year until the patient turns 18.

We would love to see your child until he or she either turns 18 years old or graduates from high school.

For more information, plese visit the links below:

gottransition.org/

Youth with disabilities:

Frequently Asked Questions

Aging out of Pediatric healthcare

Here at Journey Pediatrics, we see children until they turn 18 years of age or graduate from high school. We encourage our patients to have a final well exam before transitioning out of our practice to make sure they have all of their immunizations and records up to date.

We have enjoyed being part of your healthcare journey!

Got Transition Website
Youth with Special Needs | Moving to Adulthood

Most insurance plans allow dependents to continue coverage until the age of 26. Sites that may help with obtaining your own individual health coverage are:

Consider talking to your parents/guardian or a health insurance agent. You may be able to get added or stay covered under a parents’ health insurance plan until you turn 26. If you are employed, your employer may offer health insurance.

When you have graduated from high school you have aged out of pediatric healthcare. That means that since you are an adult, Journey Pediatrics can no longer be your health care provider. This is a bitter sweet thing for us as we have enjoyed taking care of you all these years! As you transition to adult medicine, please ask your parent/guardian to help you gather this helpful information.

  • Complete demographic information including your address, phone number, email and emergency contact info.
  • Health Insurance information: Company name, ID number, group number, and a copy of your insurance card.
  • A copy of your immunization record, including the date of your last tetanus shot.
  • A list of the names and dosages of any medications or supplements you are currently taking.
  • Pharmacy information including the pharmacy address and phone number.
  • A list of any allergies you have to medications or food.
  • A list of any specialists you see, along with their contact info.
  • A copy of your last well exam and labs (if the labs are within a year). Visit summaries and record release forms are available on your patient portal. You can also print the records release form from our website.

Journey Pediatrics would be happy to provide you with a digital copy of your medical records.

We need A GOOD…

  • Address – your current address
  • Phone number – home number (if available) & a mobile number
    • If you only have a cell number as your home number, we will need a 2nd phone number as cell number tends to change after a time, especially when changing cell phone services.
  • Email Address
https://journey-pediatrics.com/wp-content/uploads/Aging-Out-Journey-Pediatrics.pdf

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